Overview
We accept returns within 14 days of delivery.
To be eligible:
- item must be unworn
- in original condition and packaging
Return shipping costs are covered by the customer.
The following items are non-returnable:
- custom or made-to-order pieces
- worn jewelry
- digital products
- art prints (unless damaged)
Damaged Items
If your item arrives damaged:
- contact us within 48 hours
- include clear photos
We will offer a replacement or refund.
Once your return is received and inspected:
- refunds are processed within 5–10 business days
- original shipping costs are non-refundable
Shipping returns
To return your product, you should mail your product to:
LuciDream
St.-Emmeram Straße 2,
84332 Hebertsfelden,
Bavaria, Germany
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at contact@lucidream.world for questions related to refunds and returns.
